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ITIL® Intermediate: Service Operation

Practical Guidance and Knowledge on the Service Delivery and Support Phase 


ITIL Service Operation (SO) is an intermediate level qualification and is one of five ITIL Service Lifecycle modules, covering the design of IT services and how to plan, implement and optimize service operation service delivery and support organization.

The ITIL Service Operation qualification is one of five ITIL Service Lifecycle Courses and will provide you with guidance that focusses on the coordination and execution of activities that enable the ongoing management and operation of the products or services
developed or implemented during the service strategy,design and transition phases of the IT Service Lifecycle as well as any technology and support resources that are used to deliver them

There are 2 objectives of this course. The first is to gain an introductory overview of the Service management lifecycle, its key processes, roles etc. You also want to pass the exam! It is the aim of the course to satisfy both

USD$642 – incl. Exam Voucher