Transformación digital: te ayudamos a aprovechar el potencial de las nuevas tecnologías para transformar tu negocio, reinventando al mismo tiempo tu estrategia y maximizando los resultados.
ITIL® Intermediate: Service Strategy
Design, Develop, and Implement Service Provider Strategy
ITIL Service Strategy (SS) is an intermediate level qualification and is one of five ITIL Service Lifecycle modules covering management and the control of activities and techniques documented in the ITIL Service Strategy publication.
The objectives of this ITIL Intermediate Service Strategycourse are to fully understand the customer business objectives and priorities and the role that IT services play in enabling these objectives to be met. Key topics that are covered in the course include; service value definition, business-case development, service assets, market analysis, and service provider types.