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ITIL® 2011 Foundation

An Introduction to ITIL 

The objectives of the ITIL 2011 Foundation course are to enable you to understand the importance of service management, both to the IT service provider, and to its customers, and to introduce you to the service lifecycle and its processes, and the functions which carry out those processes.

ITIL Foundation is an important, entry-level qualification for students who want to become knowledgeable
about the core elements of the ITIL Framework and how it is used in organizations to enhance the quality
of IT service management.

USD$456 – incl. Exam Voucher