Transformación digital: te ayudamos a aprovechar el potencial de las nuevas tecnologías para transformar tu negocio, reinventando al mismo tiempo tu estrategia y maximizando los resultados.
ISMM U302 – HANDLING OBJECTIONS, NEGOTIATING AND CLOSING SALES
This course has been developed to provide you with the necessary skills to handle and overcome sales objections and also to negotiate in order to be able to close the sale effectively – in a way that is mutually beneficial to both the customer and your own organisation
WHAT’S IN IT?
• Prepare and carry out a negotiation plan
• Identify any issues that are preventing the customer agreeing the sale
• Provide evidence of the strengths of the company’s products or services
• Respond to and overcome any objections or concerns
• Respond to verbal and nonverbal buying signals
• Identify potential opportunities for up-selling or cross-selling
• Close the sale and summarise agreements