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Transformación digital: te ayudamos a aprovechar el potencial de las nuevas tecnologías para transformar tu negocio, reinventando al mismo tiempo tu estrategia y maximizando los resultados.

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ITIL® Intermediate: Planning, Protection and Optimization

Capacity, Availability, IT Service Continuity, Information Security and Demand Management 


This course takes a detailed look at some of the processes described in Service Design and Service Strategy and examines each process in terms of the day-to-day operation of the ITIL process and focuses on the practical application of PPO practices

The ITIL Planning, Protection and Optimization qualification is one of four ITIL Service Capability Courses and will provide you with guidance that focusses on the practical application of PPO practices in order to enable capacity, availability, IT service continuity, information
security and demand management

There are two objectives of this course. The first is to gain an introductory overview of the Service management lifecycle, its key processes, roles etc. You also want to pass the exam! It is the aim of the course to satisfy both

USD$642 – incl. Exam Voucher