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ITIL® Intermediate: Operation Support and Analysis

Event, Incident, Request, Problem, Access, Technical, IT Operations and Application Management 


The ITIL Operational Support and Analysis (OSA) is an ITIL qualification and is one of four ITIL Service Capability modules, covering the practical applications of the OSA practices in resolution and support of the service management lifecycle.

The ITIL Operational Support and Analysis qualification is one of four ITIL Service Capability Courses and will provide you with guidance that focusses on the practical application of OSA practices in order to enable event, incident, request, problem, access, technical, IT operations and application management

This course will be of benefit to any IT professional who needs to understand the concepts and activities of ITIL Operational Support and Analysis at management level. I will also benefit operational staff involved in Event Management, Incident Management, Request Fulfilment, Problem Management, Access Management and the Service Desk, Technical Management, IT Operations Management and Application functions who wish to enhance their role-based capabilities

USD$642 – incl. Exam Voucher